Moorings 5, V & A Waterfront, 021 425 0016
The Quadrant, Claremont, 021 671 7988
Royal Lotus
Na-Bua Spa - A haven of tranquility

Spa Etiquette

We aspire to make your Na-Bua experience one of serene calm and professionalism. With this in mind, may we suggest you read our Spa Etiquette to ensure that you are comfortable with our philosophy?

To ensure that every visitor to Na-Bua enjoys the authentic Thai experience, we respectfully request that noise is kept to a minimum; mobile phones and electronic devices are respectfully discouraged.

Massage
Traditional Thai massage is performed fully clothed and we reccommend you wear loose, comfortable clothing. For aromatherapy or other styles of massage, clothing is generally removed but you may leave your undergarments on. Should you feel uncomfortable at any time, please alert your therapist.

Reservations
Advanced bookings are highly recommended to secure your preferred date and time of treatment. We do however, accept immediate enquiries.

Appointments
Please arrive at the reception 10 minutes prior to your scheduled appointment to avoid reduced treatment time. It is advisable to telephone the spa should you run late.

Smoking
Smoking within the Na Bua facilities is prohibited.

Alcohol
We discourage the consumption of alcohol prior to any therapeutic or holistic treatment. Drinking alcohol within the spa is strictly at the manager's discretion.

Special Consideration
Kindly inform your therapist of any existing medical condition. Whilst the philosophy of Thai massage compliments medical practice, guests who have high blood pressure, heart conditions, allergies, are pregnant or have any medical complications are advised to consult their doctor before engaging in any holistic treatment.

Valuables
The management accepts no responsibility for the loss of money or valuables of any kind brought into the spa premises.

Cancellation Policy
A 24hr cancellation notice is required. Any cancellation made less than 4 hours before your scheduled appointment will incur a 50% cancellation fee. Full charge will be made for appointments made and not attended.

Refund Policy
Treatments, packages and Gift Vouchers are non refundable. A credit note will be issued at the sole discretion of management where deemed suitable.

Prices are subject to change without notice.

Please read our FAQ section, or perhaps, our Terms & Conditions if you would like more information on our practices.

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